Responsabilit socitale et dveloppement durable

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Exploring corporate ability and social responsibility associations as antecedents of customer satisfaction cross-culturally

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Publication year: 2012
Source: Journal of Business Research, Available online 9 January 2012

Gianfranco Walsh, Boris Bartikowski

This study investigates the mediating role of customer satisfaction in the relationships between two types of corporate associations (corporate ability and corporate social responsibility) and two behavioral outcomes (word of mouth and loyalty intentions). In addition, the authors explore whether these relationships are equivalent across two countries—Germany and the United States. With a sample of 437 retail customers, the important role of satisfaction as a mediator of both corporate associations is confirmed. Moreover, the relationships between corporate associations and behavioral outcomes experience differential (partial or full) mediation by satisfaction, depending on the country. The effects of corporate ability associations on satisfaction are stronger for U.S. than for German customers, while the effects of corporate social responsibility associations on customer satisfaction and behavioral outcomes are consistently stronger for German than for U.S. customers.

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Transparency in Business: The Perspective of Catholic Social Teaching and the “Caritas in Veritate”

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Abstract  
Transparency in business and society is one of the challenges raised in the encyclical Caritas in Veritate by Benedict XVI. This paper focuses on the issue by extending the literature on business ethics, corporate social responsibility, and corporate transparency in two dimensions. First, it reviews the understanding and framing of the transparency issue in Caritas in Veritate and in a selection of relevant Catholic Social Teaching (CST) publications. Second, this paper provides normative indications for corporate transparency decisions which reflect four permanent principles of CST, that is, the common good, solidarity, subsidiarity, and respect for the human being. Inasmuch as human beings are worthy of love for their own sakes, the dimension of gift should always be present in relationships among them. This paper also provides insights for further studies on corporate transparency and the impact of religion on business ethics and corporate social responsibility.

  • Content Type Journal Article
  • Pages 1-11
  • DOI 10.1007/s10551-011-1184-3
  • Authors
    • Antonino Vaccaro, IESE Business School, University of Navarra, Avenida Pearson, 21, 08034 Barcelona, Spain
    • Alejo José G. Sison, Philosophy Department, University of Navarra, Library Building, 31080 Pamplona, Spain

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Emerging Trends in Global Ethics: A Comparative Study of U.S. and International Family Business Values

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Abstract  
Although family business comprises the majority of global business, it is significantly under-researched. Yet it is considered to have unique ethical values compared to non-family corporations. This is attributable to its family orientation. Therefore, it is worthwhile to identify and define dominant family business ethics values. The authors compare a sample of the U.S. family business, U.S. corporate entities, and international family business mission statements for frequency of ethics values. The data reveals three primary findings: (1) generally, the U.S. family business expressed a higher frequency of ethical values than its non-family corporate and international counterpart, (2) U.S. family business has a strong lead in “integrity” and “honesty” whereas international family business leads in “environmentalism,” “globalism,” and “social responsibility,” and (3) generally, the frequency of ethics values for all family business globally has increased over time. The family business mission statement continues to provide ethical direction for the majority of global business. The emerging family business values identified in our sample will further impact global business success and promote ethical sustainability world-wide.

  • Content Type Journal Article
  • Pages 1-10
  • DOI 10.1007/s10551-011-1164-7
  • Authors
    • Mark S. Blodgett, Business Law and Ethics, Center for Global Business Ethics and Law, Suffolk University Sawyer Business School, Boston, MA 02108-2770, USA
    • Colette Dumas, Management and Entrepreneurship Department, Suffolk University Sawyer Business School, Boston, MA 02108-2770, USA
    • Alberto Zanzi, Management and Entrepreneurship Department, Suffolk University Sawyer Business School, Boston, MA 02108-2770, USA

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